Returns & Exchanges

At Kroger, we stand behind the quality of our products and offer a 30-day return policy to ensure you are completely satisfied with your grocery shopping experience. Whether you purchased in-store or online, we make it easy to receive a refund or exchange for eligible items with a valid receipt.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is within the 30-day return window and that you have your original paper or digital receipt for processing.

• 2.
  Visit Customer Service

  Bring the product and your proof of purchase to the Customer Service desk at any Kroger family of stores location.

• 3.
  Process the Return

  A store associate will scan your receipt and inspect the item to issue a refund to your original payment method or provide a store credit.

• 4.
  Exchange Options

  If you prefer an exchange, you may swap the item for a product of equal value immediately, subject to local inventory availability.