Frequently Asked Questions
Everything you need to know about shopping with Kroger.
How do I track my grocery delivery?
Once your order is placed, you can track its progress in real-time through the Kroger app or website under the 'My Orders' section.
What is the return policy for perishable items?
If you are unsatisfied with the quality of your fresh produce or meat, you can return it to any Kroger store with your receipt for a full refund or exchange within 30 days.
How does Kroger Pickup work?
Simply place your order online, select a pickup time slot, and head to the designated parking area at your local store. We will load your groceries directly into your vehicle.
Can I use digital coupons with my online order?
Yes, you can clip digital coupons on our website or app. They will be automatically applied to your total at checkout when you are signed into your Shopper's Card account.
What payment methods are accepted?
We accept all major credit and debit cards, Kroger Pay, and SNAP EBT for eligible pickup and delivery orders.
How do I earn Fuel Points on my purchases?
You earn 1 Fuel Point for every $1 spent on groceries. These points can be redeemed for discounts at Kroger Fuel Centers and participating Shell stations.